Frequently Asked Questions
Everything you need to know about your Julep beauty experience.
What is the status of my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can also view your order status by logging into your Julep account and visiting the 'Order History' section.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return your items within 30 days of purchase for a full refund, provided they are in their original packaging and gently used.
Are Julep products cruelty-free?
Yes, we are proud to be 100% cruelty-free. We do not test our products or ingredients on animals, and we ensure our suppliers adhere to the same ethical standards.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Expedited shipping options are available at checkout if you need your beauty favorites sooner.
Do you ship internationally?
Currently, Julep ships to the United States and Canada. We are working on expanding our shipping zones to bring our products to more beauty enthusiasts worldwide soon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.