Returns & Exchanges
At Julep, we want you to love your beauty routine, which is why we offer a 30-day window for returns or exchanges on all products that don't meet your expectations. Simply ensure items are in their original packaging to qualify for a full refund to your original payment method.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Download and print the prepaid USPS shipping label provided at the end of the return process to ensure your package is tracked.
Pack and Ship
Securely pack your items in the original box, attach the prepaid label to the outside, and drop it off at any authorized USPS location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing